Our agency

We’ve been working for more than 20 years, in France and abroad, with many major players in industry, smart city, mobility, energy transition and connected living, with a special consideration to all adoption issues involved.

Our close tie with one of the end-to-end Customer Experience European leaders, Assist Digital, enables us to provide our clients with specific high-end skills such as technical development, conversational design, AI and CRM.

Ability to listen, empathy, mental and business agility: our team’s values, as well as the diversity of our skills, allow us to deliver winning solutions co-designed with all relevant stakeholders

Strategy

From the opportunity
to the roadmap

Consulting
Multi-channel and digital strategy
Customer experience blueprint
Implementation process
Action plans, Roadmap, Stakeholder mapping
Co-ideation workshops
Expert analysis: user journey and ergonomics audit
Transformation and Agile coaching
Training and Masterclasses

Study & Design

From human
to business value and social meaning

User observation
User experience (UX)
Co-design workshops
Scenarios and User journeys
Information architecture
Prototyping
Service design
Content design
Art direction and User-interface design (UI)
Interviews and Focus groups
User testing
Conversational interface design
Communication artefacts

Technology

From conception
to tangible products and services

Technical audit
Benchmark
Technical architecture
Agile design review with developers
Front-end integration
Back-end development
Implementation of artificial intelligence solutions
Conversational interfaces: Chatbot, VoiceBot , CallBot and IVR