Our agency
We’ve been working for more than 20 years, in France and abroad, with many major players in industry, smart city, mobility, energy transition and connected living, with a special consideration to all adoption issues involved.
Our close tie with one of the end-to-end Customer Experience European leaders, Assist Digital, enables us to provide our clients with specific high-end skills such as technical development, conversational design, AI and CRM.
Ability to listen, empathy, mental and business agility: our team’s values, as well as the diversity of our skills, allow us to deliver winning solutions co-designed with all relevant stakeholders
Strategy
From the opportunity
to the roadmap
Consulting
Multi-channel and digital strategy
Customer experience blueprint
Implementation process
Action plans, Roadmap, Stakeholder mapping
Co-ideation workshops
Expert analysis: user journey and ergonomics audit
Transformation and Agile coaching
Training and Masterclasses
Study & Design
From human
to business value and social meaning
User observation
User experience (UX)
Co-design workshops
Scenarios and User journeys
Information architecture
Prototyping
Service design
Content design
Art direction and User-interface design (UI)
Interviews and Focus groups
User testing
Conversational interface design
Communication artefacts
Technology
From conception
to tangible products and services
Technical audit
Benchmark
Technical architecture
Agile design review with developers
Front-end integration
Back-end development
Implementation of artificial intelligence solutions
Conversational interfaces: Chatbot, VoiceBot
, CallBot and IVR
Team
Supporting you, our business!
Our multidisciplinary team is composed of experts in user research, consulting and strategy, service and interface design.
Giuseppe Attoma Pepe
Founder and President, Senior design strategist

Julie Toyes
User research and service design Director

Florent Lorthiois
Project Director / Lead designer

Because it is necessary to bring together a caring and enthusiastic team that will be able to put its expertise to best use in your projects.
Fatima Abiboulla
Sales Manager

Bruno Muszynski
Project Director

Noëmie Longavesne
Project Director and design content consultant

Our clients, our pride.
builds a longtime relationship of trust with its clients.











The awards we won together
IIID Awards
UX Design Award
Les étoiles de l’APCI
Any question or need? Contact us!